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Adopts ISO/IEC 20000-1:2010 to provide standardization in the field of service management, and in particular, the requirements of a service management system (SMS).
Product Details
- Edition:
- 2nd
- Published:
- 01/01/2013
- ISBN(s):
- 978174342612
- Number of Pages:
- 26
- File Size:
- 1 file , 1.1 MB
- Product Code(s):
- 10103332, 10103351, 10103322
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
